Terms of use
WEBSITES
WWW.SARGOFISH.EU Terms of Use
1. General Terms of Use.
Before starting to use SIA "SARGOFISH", reg. No. 40103600273, address Plostu Street 12-59, Riga, Latvia, LV-1057 (hereinafter referred to as SIA SARGOFISH), the website www.sargofish.eu (hereinafter referred to as sargofish.eu), please read these Terms of Use carefully (hereinafter referred to as the Terms).
1.1. SIA SARGOFISH provides the content available on SARGOFISH.eu and provides goods purchase services in accordance with the following Terms and Conditions, delivery terms, terms of return of goods, legislation in force in the Republic of Latvia and other terms, the details of which can be found on SARGOFISH.eu.
1.2. By accessing and / or using SARGOFISH.eu, you acknowledge that you have read these Terms, that they are understandable to you or your agent, and that you or your agent agree to abide by them without limitation or condition. From the moment you start using SARGOFISH.eu or take any action on it, you will be deemed to have read and follow the terms in force at the time of use. Every user of SARGOFISH.eu is obliged to read the Terms regularly in order to be informed about changes in them in time.
1.3. In case you do not agree with these terms, please do not visit and use SARGOFISH.eu, as well as do not use the goods purchase services and information contained therein.
1.4. SIA SARGOFISH has the right to unilaterally change the content of SARGOFISH.eu and the Terms at any time, the changes of which take effect after their publication on the website SARGOFISH.eu.
1.5. SARGOFISH.eu users have the right to use the opportunities offered therein and purchase goods and / or services (hereinafter Products) at the price valid at the time of purchase. SIA SARGOFISH has the right to change the prices indicated by SARGOFISH.eu and / or insert new Products at any time according to its calculations.
1.6. The SARGOFISH.eu user can purchase the Products both as a registered user and as an unregistered user. Each SARGOFISH.eu registered user is obliged not to disclose his access data to third parties, as any action performed by SARGOFISH.eu from the registered user's profile, including the purchase of Products) by logging in with the correct username and password will be considered the registered user's own action.
1.7. SIA SARGOFISH shall not be liable for any expenses or losses that may ever arise during the use of the SARGOFISH.eu website.
1.8. If the buyer purchases the Products offered by SARGOFISH.eu via the Internet, then such mutual agreement is considered a Distance Agreement and is subject to the relevant legal norms governing the Distance Agreement, including, but not limited to, the Law of the Republic of Latvia , Regulations of the Cabinet of Ministers of the Republic of Latvia “Regulations on Distance Contracts”.
1.9. The distance contract for the purchase of the Product shall be deemed concluded at the moment of payment for the Product.
2. Privacy, confidentiality and security of user data
2.1. SIA SARGOFISH, with regard to the processing of personal data, shall take all necessary measures to ensure data security in accordance with the General Data Protection Regulation ES2016 / 679 on the protection of individuals with regard to the processing of personal data and the free movement of such data. By placing an order on the SARGOFISH.eu website, the buyer consents to the processing, use, registration and storage of his data in the accounting records in accordance with the applicable legislation.
2.2. What data is collected - When the buyer makes a purchase SARGOFISH.eu, SIA SARGOFISH directly with the buyer's consent obtains the buyer's personal information, such as the buyer's name, e-mail address, telephone number and place of receipt (delivery address), which is required to perform order processing and delivery of goods, as well as to provide the buyer with the best possible service. SIA SARGOFISH does not request or process sensitive personal data, but only such data that is necessary for the fulfillment of the buyer's order and the relevant contractual obligations. The information is obtained indirectly through the use of cookies and other technical means to monitor and analyze the use of the website.
2.3. What is this data used for? Personal data obtained on the website and data, which, if necessary, the buyer further provides to the seller in addition, are used for the following purposes:
2.3.1. Seller's communication with the buyer by phone or e-mail;
2.3.2. For the processing of the buyer's order and fulfillment of contractual obligations;
2.3.3. To enter into an appropriate agreement, if necessary;
2.3.4. To submit the buyer's application to the co-operation credit institution for consideration regarding the purchase of goods on installment.
2.3.5. For preparation of purchase-sale and other necessary documents (guarantee certificate, contract, registration documents, etc.).
2.3.6. Accounting data registers
2.4. Who has access to the collected data and in which cases it may be disclosed to third parties: - SIA SARGOFISH does not use the buyer's data for purposes other than those referred to in paragraph 12 of these regulations and does not share the obtained information provided by the buyer online, sell or rent buyer data other market participants as well as ensures data protection and non-dissemination to other third parties, except for SIA SARGOFISH cooperation partners and external service providers, which ensure the delivery of the buyer's order, financing of goods and provision of other services, to the extent necessary to fulfill contractual obligations. In the cases specified by law, SIA SARGOFISH is obliged to disclose personal data to state and local government officials, law enforcement institutions, protection of the company's interests, if such a need has arisen and is required by law.
2.5. How the data is stored and for how long - SIA SARGOFISH takes all necessary measures for the security of customers' personal data to protect it against theft, loss, misuse, as well as against unauthorized access, illegal or accidental disclosure, modification and other illegal use. The data is stored electronically and in paper format and only for as long as necessary to fulfill the buyer's order and, accordingly, in the accounting records in accordance with the requirements of applicable laws and regulations.
2.6. What are the buyer's rights regarding their data? - The buyer has the right to perform the following actions by submitting a written request:
2.6.1. to access their personal data and receive information regarding what data have been obtained, when they have been obtained and when the information has been changed, what is the source of data acquisition, for what purpose the personal data has been stopped, how the data is stored and information on recipients of personal data
2.6.2. to request the correction, supplementation, suspension or deletion of personal data if the data are incomplete, false, outdated or no longer necessary for the original purpose of their use;
2.6.3. request deletion of data at any time.
2.7. The General Data Protection Regulation can be found on the Internet here
2.8 .. If the buyer who has ordered and purchased the Product SARGOFISH.eu does not have legal capacity and / or legal capacity, the legal representative of this person (eg parents, guardians) is responsible for submitting personal data, ordering and paying for the Product. In the above case, the order cannot be canceled, and the purchase fee is non-refundable.
3. Cookies
3.1. Cookies are small text files that are created and stored on the Client's device (computer, tablet, mobile phone, etc.) by visiting SARGOFISH.eu websites. Cookies "remember" the user's experience and basic information and thus improve the usability of the SARGOFISH.eu website.
3.2. Cookies are used to process common user habits and site usage history, diagnose problems and deficiencies in the operation of the site, collect statistics on user habits, and ensure full and convenient use of the site's functionality.
3.3. If the Customer does not wish to allow the use of cookies, the Customer may do so in the settings of his browser, however, in that case the use of the website may be significantly disrupted and difficult. You can delete stored cookies in the browser settings section of your device by deleting the history of stored cookies.
3.4. SARGOFISH.eu uses functional, analytical, advertising and mandatory cookies.
4.1. The product range offered by SIA SARGOFISH is developed only in cooperation with the official representatives or manufacturers of the respective product brands.
4.2. All goods offered in the online store SARGOFISH.eu are guaranteed in accordance with the legislation in force in the Republic of Latvia and the warranty terms developed by the dealer.
4.3. The warranty covers damage caused by manufacturing defects or the quality of raw materials.
4.4. During the warranty period, in case of need for repairs, the product must be delivered in full to the SIA SARGOFISH store, Riga, Prūšu Street 25, taking with you a completed warranty card and documents confirming the payment for the product.
4.5. The product will first be diagnosed by the relevant distributor / partner, and in the event of a warranty, the damaged parts will be replaced free of charge. If during the diagnostics it is established that repair is not possible, the product will be exchanged for a new one or an analogue (in case the relevant product model will not be available at the moment).
4.6. The final decision on repair, replacement or disclaimer of warranty is made by the representative of the relevant distributor, because free warranty repair or exchange of goods will be carried out in accordance with the manufacturer's or distributor's regulations.
4.7. To avoid misunderstandings, please read the product instructions carefully.
4.8. Warranty costs do not include transportation of the product - delivery to the service and delivery after repair.
4.9. Warranty not valid:
· If the damage is the result of improper operation, alteration, inadequate maintenance or careless care;
· If the damage was caused by non-observance of the instructions given in the instructions for use;
· If the product has been repaired by hand, or the product has been handed over for repair to another service before applying for a warranty;
· If the goods have been used for commercial purposes (eg leased);
· If the damage is caused by the effect of water on goods, the instructions for use of which do not indicate that they are waterproof.
· If the damage was caused by fire, flood, earthquake or other natural disaster.
· If the buyer is unable to present a valid check or bill of lading, the warranty is void
4.10. The warranty does not cover normal wear and tear, scratches and mechanical defects that do not affect the full operation of the product.
4.11. The warranty does not cover design elements of the product
5. Right of withdrawal and return of the Product
5.1. In accordance with Cabinet Regulation No. 255 of 20 May 2014 “Regulations on Distance Contracts”, the buyer has the right to withdraw from this contract within 14 (fourteen) calendar days, without giving a reason, and return the product purchased in the SARGOFISH.eu online store to the seller.
5.2. The exercise of the right of withdrawal shall end 14 days after the date on which the buyer or a third party other than the carrier and indicated by the buyer has acquired possession of the goods.
5.3. In order to exercise the right of withdrawal, the buyer must inform us of SIA “SARGOFISH”, Prušū iela 25, Rīga, LV-1057, phone number: 28803900, e-mail address: sargofish@sargofish.eu about the decision to withdraw from this agreement.
5.4. The cost of returning the goods is borne by the buyer.
5.5. The money for the returned product is refunded within 10 working days.
5.6. The buyer must deliver the goods in the SARGOFISH.eu store Prušū iela 25, Rīga, Latvija, LV-1057, without undue delay and in any case no later than within 14 days from the date of the buyer or a third party other than the carrier and specified by the buyer , has acquired possession of the goods.
5.7. Please note that SIA SARGOFISH will not accept returned goods sent by post or parcel post, because at the time of receipt of goods it is not possible to record possible visual damage to the goods in the presence of both parties, as well as the contents of the package.
5.8. By sending the goods to the SARGOFISH.eu store using courier mail, the buyer agrees with the visual and technical condition and assembly of the goods unilaterally established by SIA SARGOFISH at the moment of receiving the goods. Further claims that the buyer does not correspond to what he / she has sent will be considered unfounded, therefore we recommend to hand over the goods in person, 25 Prūšu Street, Riga.
The buyer is only liable for the depreciation of the goods if the goods have been used for purposes other than determining the nature, characteristics and functioning of the goods.
During the period of exercising the right of withdrawal, the buyer has the right to use the product to the extent necessary to verify the nature, characteristics and functioning of the product (as much as could be done before purchasing the product in a regular store).
By exercising the right of withdrawal, the buyer is responsible for the use of the product beyond what is intended for the purpose of testing the nature, characteristics and functioning of the product.
The buyer is responsible for the use of the product during the period of exercise of the right of withdrawal, which is incompatible with the principle of good faith, as well as for the reduction of the value, quality and safety of the product.
The buyer is responsible for maintaining the quality and safety of the product during the period of exercising the right of withdrawal.
www.SARGOFISH.eu reserves the right to refuse the buyer to exercise the right of withdrawal or to charge a compensation fee in case the product is used and / or damaged, if it is not in the original packaging, or its packaging is significantly damaged.
THE CONSUMER CANNOT EXERCISE THE RIGHT OF WITHDRAWAL:
In the cases specified in Paragraph 22 of Cabinet Regulation No. 255 of 20 May 2014 “Regulations regarding Distance Contracts”, including if:
the price of the product depends on financial market fluctuations, which the seller cannot control and which may occur during the right of withdrawal;
the goods are made according to the consumer's instructions or are clearly personalized;
the product is perishable or expires soon;
the buyer has opened the packaging of the audio or video recording or computer program;
the buyer has opened the packaging of the product, which for health and hygiene reasons cannot be returned;
the product is irretrievably mixed with other things after delivery due to its properties